sql server 2008 - Capture allotments used for unresolved cases in CRM -

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is there way capture minutes used service activities performed under case without resolving case ( case status active)?

i have report captures allotment details ( total allotments, remaining allotments, used allotments) resolved cases. but, know how time being spent activities case still active.

i appreciate if me out! new , learning!

you can calculate since creation of case or if have audit enabled since specific state of case. option create new fields , create plugin when pass through state calculate minutes between last state example.


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